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Client Services Specialist

Website StoneHardscapes

Position Summary

The Client Services Specialist connects our sales and operations team. The position completes day-to-day operations processes detailed below. The ideal candidate will be self-motivated, energetic, possess a high level of initiative and superior organizational skills. This position would provide an opportunity for the right candidate to showcase a variety of skills, be a valuable part of our operations team, and a variety of growth opportunities.

Primary Responsibilities

• Receive signed and completed sales orders from sales team and customers

• Enter completed order into accounting system the same business day

• Send sales order confirmations to the client and applicable sales team member the same day the order is entered into the system.

• Provide sales order packet to applicable associate for shipment or procurement.

• Post hard and soft ship dates on shipment calendar as orders are entered.

• Modify ship dates on calendar if notified of change

• Run credit cards for payment.

• Provide accounting with the transaction information and how to apply both check and credit card payments.

• Batch out at the end of the day and provide batch report to accounting each morning.

• Scan and email all approved invoices to Accounts Payable every Tuesday and Thursday.

• File invoices to appropriate folders.

• Answer phones and ensure no calls are missed

• Listen to the client’s needs and properly direct their call to the correct member of the team

• Other tasks as requested

• Check the voicemail each morning

• Run assigned weekly and monthly reports on applicable due dates

• Open office each morning and prepare the office for the day:

o Make coffee and ensure snacks are out

o Turn on music

o Ensure the various work areas are tidy and well kept

• Order office supplies for both locations

Other Requirements

· Positive, enthusiastic and flexible attitude

· Team player mentality

· Proficient in Microsoft Office

· Strong communication skills

· Strong organizational skills

· 1 year of experience within the construction industry is preferred

· 1 year of customer service experience is preferred

· Ability to multitask

Compensation & Benefits

· Participation in the Team Horner Employee Stock Ownership Plan

· Tuition reimbursement

· Ongoing industry training

· Yearly performance and long service awards and events

· Paid time off: Holiday, Vacation and Personal

· Health, dental and vision insurance offered

· Short/Long-Term disability insurance offered

· 401K and Roth offered

· Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks, and many other great incentives

· Friendly and positive work environment

· Merchandise discounts

…and so much more!

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